Citizen Service Center
WHAT IS THE CITIZEN SERVICE CENTER (CSC)?
The CSC provides a single point of contact for citizens to ask questions, report problems and raise concerns regarding the operating condition of Flood Control District infrastructure. The District’s CSC is crucial to the success of the District’s teams in the field and to the Property Management Department.
HOW CAN I CONTACT THE CITIZEN SERVICE CENTER?
The CSC receives over 4,000 phone calls each year and approximately 1,500 Service Requests are generated and logged that pertain to the Flood Control District.
To contact the Citizen Service Center:
- CSC Hotline – (713) 684-4197
- Online Form Below
WHAT IS THE CITIZEN SERVICE CENTER PROCEDURE FOR REPORTING PROBLEMS?
The CSC Representative receives and reviews all complaints and problems (i.e. verbal, email, written correspondence). After the CSC review is complete, service requests are forwarded to the appropriate Property Manager for additional investigation and resolution.
All Service Requests are entered into a software application called Report-A-Problem (RAP). The RAP application eliminates the handling of cumbersome hardcopies and provides efficient processing by electronically assigning each Service Request. The RAP also provides step-by-step tracking until the Service Request is complete. The RAP application with its electronic workflow has dramatically decreased response time for each request. The CSC Representative contacts the citizen, or entity, with an update regarding the reported problem.